LogixOne Chat
How to connect Twilio SMS numbers to your Zoho CRM and LogixOne Chat
? Overview If you're using Zoho CRM and have a Twilio SMS number, you can connect the two in just minutes using the LogixOne Chat extension from the Zoho Marketplace. This integration lets you send and receive SMS directly from your Leads and ...
How to use LogixOne Chat Templates for Twilo Message Templates
In this video we show how to setup templates within LogixOne Chat to send via your Twilio connected channels such as WhatsApp and SMS.
Issues with Sending and receiving Telegram messages
Telegram Message Issues While Telegram is easier to setup and configure than WhatsApp, Telegram users can still manage their own personal security and privacy settings, as such this can at times stop or prevent you from sending Telegram messages to ...
Issues with Sending WhatsApp and SMS Messages via Twilio
Issues sending and receiving messages via Twilio WhatsApp and SMS Messages Please review the information below to determine what issues maybe stopping you from sending and recieving WhatsApp and SMS messages via Twilio. What are the requirements for ...
How to create Auto-responders using LogixOne Chat and Zoho CRM Workflow rules
Responding to your customers quickly is really crucial to providing great customer service and will help keep your customers engaged. A great way to do this is to create 'auto' responders or automatic messages that will respond to any 'inbound' ...
Send and receive images, files and emoji's using LogixOne Chat
Send and receive images, files and emoji's using LogixOne Chat. How to Video Introduction: LogixOne Chat for Zoho CRM is a powerful communication tool designed to enhance user interactions within the Zoho Customer Relationship Management (CRM) ...
About LogixOne Chat
What is LogixOne Chat? LogixOne Chat is an advanced communication tool that provides real-time transmission of text messages via multiple chat channels. Chat messages can be sent and received to and from any CRM 'Lead' or 'Contact' via any of the ...
LogixOne Chat FAQ's
LogixOne Chat FAQ's The list below details the most commonly reported questions regarding LogixOne HR. What are the requirements for using LogixOne Chat? SMS LogixOne Chat leverages Twilio for the provision and delivery of SMS messages. If you have ...
New Messages from an Unknown sender
From time to time, you may receive a message from a Sender that does not exist in your CRM. You can easily use the 'Create Lead' tool from within the Chat Console to achieve this. Once the CRM 'Lead' has been saved you can continue to save and ...
Setting the Out-Of-Office feature
How to use LogixOne Chats 'Out-of-Office' feature Providing instant responses to your customers when they send you messages is a great idea, it can show them that you're there for them and ready to assist them. But sometimes its not always possible ...
How to send 'Broadcast' Messages within LogixOne Chat
LogixOne Chat is a powerful omnichannel tool that allows you to communicate with your CRM leads and contacts via multiple channels. LogixOne Chat users often wish to send "Broadcast" or "Mass" messages via different channels, such as marketing ...
Fault diagnosis for LogixOne Chat - Please Start Here First
Introduction As LogixOne Chat is integrated with Zoho CRM, there are various factors that may lead to issues with the platform's functionality. These issues could arise from modifications made to Zoho CRM or from carriers like Twilio. To determine ...