LogixOne chat when combined with the power of zoho CRM workflow automation tools can supercharge your CRM environment to automatically send messages by your connected channels.  You can instruct the CRM to automatically send an SMS as an example to a new lead or send an WhatsApp when a new event is created or an invoice has been sent meaning that customer communications can be automated to the point that your employees do not need to remember to send messages.

In the following example will show you a very simple way that you can use Zoho automation to send an SMS when a new lead is created. You can adapt this demonstration to automate messages basically from any Zoho CRM module if you would like assistance please do not hesitate to reach out to us?  Please note creating Zoho automations and workflows requires any fields or settings to be entered exactly correctly. We encourage customers to test using their own mobile number thoroughly before they make the automation live.  Please also note: while we are happy to assit you with any LogixOne Chat support question, any assistance creating Zoho workflows and automations is a chargeable service and not included in your LogixOne chat license.