Setting the Out-Of-Office feature

Setting the Out-Of-Office feature

How to use LogixOne Chats 'Out-of-Office' feature

Providing instant responses to your customers when they send you messages is a great idea, it can show them that you're there for them and ready to assist them.  But sometimes its not always possible to respond immediately that's where the 'Out-of-Office' feature comes in handy.

Let's say your Agents are heading home for the evening or the weekend and as such no one will be monitoring the ChatBox for new messages.  You can set an automated 'Out-of-Office' message to respond to any inbound message from selected channels between a certain period.

How to activate LogixOne Chat 'Out-of-Office'

1. Click the setting icon in the LogixOne Chat Chat Box



2. The 'Settings' dialogue box shall show and the first menu option is 'Out-Office' as shown below:

To activate the 'Out-of-Office' configure the following options:
  1. Set the 'Status' button to on
  2. Enter your out-of-office message' within the 'Message' field.  Please note you can use the {name} parameter to automatically populate the contact or leads name within the message.
  3. Set the duration, this represents the date and time that LogixOne Chat will send the out-of-office message.  (some examples may be from 1800 that day to 0800 the following morning, or from 1800 on Friday afternoon to 0800 the next Monday)
  4. Select the days you wish to include the tool to action.
  5. Select the channels you wish to act on.  Or select 'All' for all channels.
  6. Click the 'Save' button to activate.
Tip!
If you are activating the 'Out-Of-Office' on a daily basis leave the status button to on and then just update the From and To dates.



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